You may remember that back in February I posted a product review for the Becca One Perfecting Brush and how much I loved how it worked and all of the brushes it replaced in my travel makeup bag. I wasn't lying: I loved that I could bring it and a kabuki brush and be pretty much all set for all of the face brushes I needed.
(You should also know that I take very good care of my brushes. If I'm going to spend good money on my brushes then I am also going to take care of them so I get the longest life out of them. I wash my brushes every week and I wash and dry them carefully.)
Fast forward a few months and I'm sitting in a hotel room (somewhere - I can't remember where) when I notice that my Becca brush is shedding. Now, some shedding from a brush I can deal with, especially when it's a new brush, and I'm usually not even aware of a little shedding here and there. I *do* notice shedding, however, when I'm picking dozens of little hairs off of my face. Yup. Dozens. And when I looked at the brush I could see that there were literally dozens more little hairs that were ready to let loose. I was really, really annoyed by this because at $49.00, this brush should NOT shed this way, especially after it's been meticulously cared for.
(GAH - Can you SEE all the shedding hairs?) SADNESS.
I brought the brush back home, put it aside, and decided what I wanted to do about the situation. Finally I decided to email Becca's Customer Service and explain the situation to them.
About a week and a half later I received a reply from one of their representatives apologizing for my experience and offering to send me a new brush. Needless to say, I was very pleased with their response. They didn't admit to anyone else having this problem, and they did reiterate how the brush should be cared for, but the offer for a new brush was the right one for them to make and I accepted.
Sigh - you guys, I still love this brush. I really want it to live up to the hype and be a GREAT brush that does what it claims to do.
I've used it twice since I received it (hence the smudge prints on it) and yes, it has shed a bit, but not terribly, and not much beyond what I expect in a new, natural hair brush. I've got a business trip to Tempe, AZ coming up this next week and I will bring this with me and see how it holds up and if the shedding increases or decreases with continued use.
Although I am happy that Becca responded the way they did, ultimately their customer service will not be as meaningful if their products don't back up their claims. I'm really, really hoping that this brush will perform better than the first one, but I'd definitely caution you against purchasing this for yourself until I have an opportunity to test it more!